1 Information We Collect

We collect different types of information depending on how you interact with our platform. Some you provide directly, others we gather automatically to improve your experience.

Personal Information You Provide

When you create an account or contact us, you might share:

• Your name and email address for account creation and communication
• Payment details when purchasing our software (processed securely through third-party providers)
• Company information if you're using our business tools
• Project files and design assets you upload to our platform
• Messages sent through our support channels

Automatically Collected Data

Our systems collect technical information to keep things running smoothly:

• Device information including browser type, operating system, and screen resolution
• IP address and general location (city level, not your exact address)
• How you navigate through our platform and which features you use
• Error logs and performance data to fix bugs and improve stability
• Cookies and similar tracking technologies (more on this below)

2 How We Use Your Information

Your data helps us provide better service and develop tools that actually work for designers. Here's what we do with it:

We base our data processing on several legal grounds under UK GDPR, including your consent, contractual necessity, and our legitimate business interests. You can withdraw consent at any time through your account settings.

3 Cookies and Tracking

Like most websites, we use cookies to remember your preferences and understand how people use our platform. You can manage these through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like logging in and navigating between pages
• Preference Cookies: Remember your settings and choices to provide a personalized experience
• Analytics Cookies: Help us understand which features are popular and where people get stuck
• Performance Cookies: Monitor loading times and technical performance across different devices

You can disable non-essential cookies through the banner that appears when you first visit our site. Blocking certain cookies might affect functionality, but essential features will still work.

4 Data Sharing and Third Parties

We work with carefully selected partners to provide our services, but we're picky about who gets access to your information. Here's who we share with and why:

Service Providers

Companies that help us run our platform sign strict data processing agreements. These include:

• Cloud hosting providers for secure data storage and platform infrastructure
• Payment processors for secure transaction handling (they never share full card details with us)
• Email service providers for sending account notifications and updates
• Analytics platforms to understand user behavior and improve our service
• Customer support tools that help us respond to your questions efficiently

Legal Requirements

We'll disclose information if required by law, court order, or to protect rights and safety. This happens rarely, but we're obligated to comply with valid legal requests from UK authorities.

5 Your Privacy Rights

Under UK data protection law, you have significant control over your personal information. Here's what you can do:

To exercise any of these rights, email us at info@lightcore-maxon.com with your request. We'll verify your identity and respond within the legally required timeframe. If you're not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office.

6 Data Security and Protection

We take security seriously because your designs and personal information deserve protection. Our approach combines technical safeguards with operational practices:

• End-to-end encryption for data transmission using industry-standard protocols
• Secure data centers with physical access controls and 24/7 monitoring
• Regular security audits and penetration testing by independent experts
• Employee training on data protection and confidentiality requirements
• Automated backup systems to prevent data loss from technical failures
• Multi-factor authentication options for additional account protection
• Incident response procedures for rapid action if security issues arise

Despite our best efforts, no system is completely invulnerable. If we detect a data breach that affects your information, we'll notify you promptly along with the ICO, as required by law.

7 Data Retention and Deletion

We don't keep your data indefinitely. Retention periods depend on the type of information and why we collected it:

Active Accounts

While your account is active, we retain the information necessary to provide our services. This includes your profile, project files, and usage history. You can delete specific projects or files anytime through your dashboard.

Inactive Accounts

If you haven't logged in for 24 months, we'll send reminder emails before potentially archiving your account. Archived accounts retain basic information but may have limited access to historical project files.

After Account Deletion

When you delete your account, we remove most personal data within 30 days. Some information stays longer for specific reasons:

• Financial records for tax and accounting purposes (7 years)
• Anonymized analytics data that can't identify you personally
• Information required for ongoing legal matters or disputes
• Backup systems that cycle out within 90 days

8 International Data Transfers

Our primary servers are located in the United Kingdom, but some service providers operate from other countries. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by UK authorities
• Adequacy decisions recognizing equivalent data protection standards
• Additional security measures for transfers to countries without adequacy status

We carefully vet all international partners and ensure they meet UK GDPR standards before sharing any data with them.

9 Children's Privacy

Our platform isn't designed for children under 16, and we don't knowingly collect their personal information. If you're under 16, please get parental consent before using our services. If we discover we've accidentally collected data from someone under 16, we'll delete it promptly.

10 Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform. The date at the top shows when we last revised this document.

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.